Retention

SaaS (software-as-a-service) metrics are benchmarks that companies measure in order to establish steady growth. Like traditional KPIs, SaaS metrics help businesses gauge the success of their organization and effectively prepare themselves for a stable economic future.

As we add more industries there will be other industry metrics.

SaaS metrics are tailored to meet the needs of three things — sales, marketing and customer success. These three components of the SaaS engine are inextricably linked, and without each other, would cease to exist. For SaaS companies, harnessing the power of the three is the central challenge, and it requires careful calculation to accurately determine the efficacy of each. It’s for this reason that SaaS metrics are put in place, serving as a guide to help organizations navigate the path to success.